I have left AT&T. When I called to complain (yet again) about my intermittent DSL service (which continued all evening because it was still raining), the screwed up order, and other such delights, I learned a valuable piece of information. I was no longer under any contract with them for phone or DSL. I asked and had the person repeat themselves 3 times just to be sure. Apparently the previous customer service individual I spoke to was wrong (this is NOT surprising). No contract meant I could leave them at any time without penalty. Apparently the gods were smiling on me.
So I left. Effective Wednesday afternoon I am a Verizon customer. My home phone number will NOT change. And I’m actually going to save quite a bit of money since I can now bundle my phone, internet (DSL), TV and wireless into one bill. One bill to pay for all those services. Simplification at it’s finest not to mention using less paper! And voice mail is included. No more paying for voice mail (AT&T…get a clue and enter the 21st century: stop charging for voice mail!). Just the phone service alone is cheaper than what I could get as the most basic service through AT&T. Their high speed internet is cheaper by over $10 too. What’s more, bundling gives me some nice discounts on services I already had (TV and wireless). I’ve been a happy Verizon wireless customer for about 5 years and I have no complaints about my DirecTV service during the past year (except when the weather wrecks havoc with my reception during my favorite shows, but that’s not their fault). So far this looks promising. At the very least, I won’t have to be insulted by AT&T’s customer “service” reps when I call to report a problem anymore. That alone is worth switching companies for.
So good-bye to AT&T. No more frustrating so-called customer service for me!